The baskets available on this website are all handmade by me using natural materials. I also take commissions and provide courses. Due to the nature of willow and the natural materials I use some colour variation will occur and colours/tomes of different varieties of willow can change year on year. Sizes stated are approximate as each piece is handmade and will therefore be unique.
COMMISSIONS
After initial correspondence I will send a note of our discussions which will also include the approximate shape/size/colour of the commissioned piece. It will also include the estimated delivery time, shipping costs, and details of how to pay the non-refundable deposit (50% of the total order cost). Once the deposit is received, the order is then confirmed via email along with a confirmation of the delivery time. I will endeavour to keep you up to date with your order, however, we normally will be in touch once the order is complete. At this stage, a final invoice is sent for the final payment (50% of total order). Once the final payment is received we will ship your order and will send courier information via email.
Bespoke commission items are non-refundable once delivered, unless there is a fault, or the item is damaged or lost in transit. Please see our returns policy for the details.
COPYRIGHT/PERMISSION & LIABILITY
All photographs on our website, social media and in publications are the copyright of Angela Firth (Bojorrow Baskets). Under copyright law, photographs can not be used without my permission. All the content of our website is the ownership of Angela Firth (Bojorrow Baskets), and should not be used without prior permission. If you would like to ask for permission to site images please email me (bojorrowbaskets@btinternet.com). The information on this website is correct at time of publishing - I cannot accept any liability for any inaccuracies, nor do I accept any responsibility for information contained in linked websites.
WORKSHOPS
Workshops are published on this website and through various social media channels. Workshops can be booked by emailing bojorrowbaskets@btinternet.com or by clicking on the link available. A place on one of my workshops is only confirmed once full payment of fees has been received - confirmatio will be sent by email. Approximately 1 week prior to each course I will send out an email to all participants with details of location and what you will require for the duration of the workshop. The images used to publicise my workshops are for illustration only, varieties/colours of willow will vary and will depend on availability.
Cancellation Policy:
All courses are non-refundable, unless I can fill your place. Courses are non-transferable. Should there be insufficient numbers for the course to go ahead, it will be cancelled 2 weeks in advance, partipants will be notified via email. In the unlikely event that I have to cancel a course, a full refund will be given (for the full price of the course fee only). If you book and pay but do not attend the course, no refund will be given.
SHIPPING INFORMATION
When purchasing from my online store UK delivery is included in the price of your purchase. I aim to post your item(s) within 3-5 working days of receiving payment.
For bespoke and commission orders, I will provide a quote for shipping and will advise you of delivery date after receiving final payment.
For lost items due to an incorrect address being provided by you no refund can be given, if the item is returned to me I will resend after payment of redelivery costs has been received. If the item is not returned to me no refund can be offered.
INTERNATIONAL SHIPPING
Delivery outside the UK will incur an additional cost which must be paid together with the cost of the item/s prior to shipping. International shipments will be sent on a delivery duty unpaid basis and the purchaser will be responsible for any costs incurred.
Bojorrow Baskets cannot accept any liability for additional taxes and charges relating to clearing your goods through customs. These are the responsibility of the customer. This also applies to goods returned by the customer.
RETURNS
If you are not happy with your purchase it can be returned within 14 days of delivery, provided the item/s are undamaged and in a saleable condition. If you wish to return an item please email me at bojorrowbaskets@btinternet.com.
All returns are sent back at the customer’s own cost and own risk. I would advise using special delivery, as the parcel is not my responsibility until I sign for it. A full refund, minus the original postage costs, will then be made within 14 days.
For commissioned/bespoke items only faulty or damaged items can be returned. Please contact me within 7 days of receipt of your delivery to notify of any damage/faults.